The potential of implementing generative AI is
Call recording and transcription (Speech-to-Text).
Automatic recording of all client calls, voice-to-text conversion, and creation of call transcripts
AI analyzes call recordings, evaluating how well managers adhere to pre-approved scripts and service standards
Conversation analysis and scoring
AI assists new employees in quickly getting up to speed by providing real-time guidance and prompts, suggesting appropriate phrases and actions based on the context of the client conversation
Onboarding and intelligent prompts
Based on call transcripts and conversation data, AI automatically fills in the required CRM fields, such as client information, deal status, agreements, and the next steps